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galpat · 19-10-2023

When Virgin switched landline to being over the internet through the router, they said the safefy backup was over the mobile network. Ever since that happened, every time there has been a power cut not only all the electricity and the landline goes ...

galpat · 26-03-2023

My internet-based landline is not working. The phone symbol is flashing red on the hub, though the internet connection and wifi are fine. Phone has a dial tone, but if I try to dial out nothing happens, and if you try to call my number something sa...

galpat · 05-12-2022

I have a new Pixel 6a phone which requires a nano-SIM. My current Virgin SIM (in a Galaxy S5Neo) is a micro -SIM. How do I get Virgin to provide me with a new SIM for the new phone, but keep my same phone number?

galpat · 29-03-2022

Have just received email about my monthly bill being ready, and it says: "Looks like you've made some changes this month. Here's a quick summary of how your changes have affected this bill: Package changes £2.55" And indeed when I look at the bill i...

galpat · 10-03-2022

I have just received notification that my landline will be switched to fibre in May, and that I will have to attach it to my hub/router. My phone line comes in next to my front door downstairs and is attached to a phone/answer-machine; my router's c...

galpat · 20-10-2023

There have been two power cuts in St Albans in recent months. Both times mobile phones on the mobile networks indicated no coverage and the mobile phones were unusable, as, of course, was the internet and the landline.

galpat · 20-10-2023

There have been two power cuts in St Albans in recent months. Both times mobile phones on the mobile networks indicated no coverage and the mobile phones were unusable.

galpat · 20-10-2023

...which is totally useless, because every time we have a power cut the mobile networks go down too.

galpat · 11-03-2022

Hi Goslow, Thanks so much for your useful reply (as opposed to the absolutely useless one from Travis, which only repeats almost word for word the letter I was sent). I know absolutely nothing about cordless phones. Can you suggest a make and model...

galpat · 12-11-2021

Oh, and it does seem to sort of work even with the minimal signal--at least I have received some text messages.

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User Activity

what backup for emergency in power cut? Landline and mobile both go down.

Landline phone not working, Internet fine

new phone has different size SIM, so need replacement

billed for nonexistent package change

Upcoming fibrephone switchover sounds impossible

Re: what backup for emergency in power cut? Landline and mobile both go down.

Re: what backup for emergency in power cut? Landline and mobile both go down.

Re: what backup for emergency in power cut? Landline and mobile both go down.

Re: Upcoming fibrephone switchover sounds impossible

Re: 3G or 4G?