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mmj · 03-05-2023

I've booked a collection on the 15th for a V6 box does it need to be boxed up or what? I've not been sent out any box if that's the case. Or can I just hand it over the to the collection team loose?Thanks.

mmj · 29-03-2023

This is just another moan really but also a warning to others.We phoned to re-negotiate a new contract ahead of the price rise in May, as usual it wasn't exactly easy.First guy we spoke to thanked us for our loyalty (25+ years) but then things went d...

mmj · 25-03-2022

Having read the forums recently I thought I would get on top of this before the fines and threatening emails start.The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was ...

mmj · 05-03-2022

We arranged for our box to be collected using the third party contactengine form received by email but the earliest collection date was 31st March, the return kit arrived the next day so we packaged it up and posted it instead.Therefore you can cance...

mmj · 18-02-2022

It's all in a days works for Virgin. We negotiated a new contract at £42.25 down from £133 (massively downgraded package), they put it through at £79.75 with something we said we didn't want. We rang them back and told them to fix it and they offered...

mmj · 31-03-2023

"Did our team send any confirmation of the agreed price at all?"We received a pre-contract agreement for £36.75 going up to £46.75 after 6mths (after agreeing what we thought was £36pm for 18mths) and then we tried to sort that out and the final cont...

mmj · 31-03-2023

Hi Kain_W,We rang back today because what the gentleman said yesterday raised more questions than answers and have now had it confirmed that the 28th April contract in my control panel (£35pm for 6mths and then £45 for 12mths) is what's in the pipeli...

mmj · 30-03-2023

We're now being told the original £36 18mth offer isn't possible and that instead they've put a discount on our current contract to offset the May price increase, the trouble is it's difficult to believe them when they say one thing and then do anoth...

mmj · 30-03-2023

Andrew-G we just want the fair deal that was originally agreed, you can game the system if you want and accept that call centre employees being trained to be a bunch of predatory con artists is acceptable in a civilised society but I remember the day...

mmj · 29-03-2023

Hi Andrew we're not not out to scam a bargain like people brag about various places on the internet by "gaming the system", at the moment we just want the fair deal that was agreed without having to spend days on end talking to Virgin salesman who g...

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