Gilly,The deadlock referring you to CICAS was the mistake, complaints have however said they can't agree a resolution both parties can agree on - hence the deadlock - complaints are finished with the case now. You were told to take it further you nee...
Yes some Virgin guy did respond saying he hopes they can get it sorted soon - or something like that. Didn't note the name though.I would go down the small claims route first, see if they don't contest and you get a default judgment - that way your l...
At this point Gilly they are just kicking the can down the road in the hope you drop it.Nothing will happen unless you follow through now with legal action. Which I wouldn't advise. You might get lucky and the cost of the case isn't worth defending s...
