In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hoping someone can help me out with finding out the outstanding balance of a Virgin handset. We've searched old emails for the security key etc but nothing is working. Have tried some of the telephone numbers listed in previous posts but they're not...
We took out a loan agreement for a phone and have lost the sercuity key for the loan agreement we just want to pay it off and close the account
Hi. I have two mobile handsets with you and have lost the security key and account numbers for both credit agreements. I want to pay off both handsets so how do I go about retrieving the security keys and account numbers to access my credit agreement...
Hi, I'm looking to pay off my Freestyle Plan early. I don't have the sim card anymore as I left the network and have just been paying the phone contract. I see Virgin mobile has moved to O2 now, but I can't see a way of me being able pay it off? Even...
Hi, ive been on the phone for most of the day today and got no where! All i want to do is pay off the remaining balance of my mobile phone with yourselves. Ive got no where, for some reason, every time i try to call people, they are asking for inform...
Hi, I’m trying to find out when my credit agreement ends. I’m pretty sure it’s this month. I can’t upgrade because it’s telling me I should check for outstanding money owed on the agreement, and don’t want to upgrade if I have a large outstanding ba...
I'm really hoping someone can help with this issue. I've been with virgin mobile for about 5 years, even stuck it out been switched over to 02. I'm been continually hounded by a company called JC Aquistioms saying I have an outstanding debt of £77.97...
The customer service or lack thereof that I have received over the last month has been abysmal (with the exception of this forum).Badly written response letters that show my original complaint either wasn't read or understood properly followed by a n...
I'm unable to find any emails regarding my current Virgin Mobile handset credit agreement which I'm pretty sure ends in April 2024.Be grateful if anyone can reach out to get this sorted.TIA
I am trying to find out how much is left on my credit agreement but i forgot my log in details to my account and i dont have my credit agreement number to find them out.
