In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi, got 2 payments coming out for virgin mobile and 2 for o2 think they maybe contract but sure its finished. Thanks peeps
I have tried now for over 3 months to resolve and issue with a mobile phone since February 2024. It is my daughters phone! Phone was purchased with virgin, March 23 and obviously now with O2.The phone was less than a year old and we called to discuss...
Hi there, I'm on Debt Management Plan and wish to set up a payment plan for pay of an terminated credit agreement with Virgin. I need to provide and email/postal address to StepChange to arrange this. Can you provide this to me please?
Been trying to buy a new mobile in a physical store. But they are saying that there is an order stuck in my cart and they can't remove it unless someone from the back-end team removes it. Something so simple like removing an order that I can't even s...
Hoping someone can help me out with finding out the outstanding balance of my Virgin handset. I'm unable to contact anyone at Virgin, the system has clearly been designed to make it almost impossible to confirm details. I haven't received a bill for ...
Hoping someone can help me out with finding out the outstanding balance of a Virgin handset. We've searched old emails for the security key etc but nothing is working. Have tried some of the telephone numbers listed in previous posts but they're not...
We took out a loan agreement for a phone and have lost the sercuity key for the loan agreement we just want to pay it off and close the account
Hi. I have two mobile handsets with you and have lost the security key and account numbers for both credit agreements. I want to pay off both handsets so how do I go about retrieving the security keys and account numbers to access my credit agreement...
Hi, I'm looking to pay off my Freestyle Plan early. I don't have the sim card anymore as I left the network and have just been paying the phone contract. I see Virgin mobile has moved to O2 now, but I can't see a way of me being able pay it off? Even...
Hi, ive been on the phone for most of the day today and got no where! All i want to do is pay off the remaining balance of my mobile phone with yourselves. Ive got no where, for some reason, every time i try to call people, they are asking for inform...
