Hi Terri_P Happily I'm no longer being bothered by these calls. However it's disturbing that customers still are. And from something that does a passible imitation of a scam. It's almost as though Virgin has a rogue call centre. Given the recent IT related events (NHS, BA) Virgin needs to look at this, in case something serious is going on and is going to blow up in its face. Regards John
Moved desk in the office and the phone I now have has details of a large amount of missed calls from 08001836408 and 08004089340 - looks like between 2 and 3 a day. I managed to answer one of the calls yesterday and explain that this was an internal work/office phone and that the previous occupant no longer sits here and that they should remove the number. Only for the operator to assure me (4 times) that he was calling from Virgin Media. Anyway, came in this morning to another missed call.
Would love to be able to block these calls but not sure my office phone has that facility!
Got another call from this number yet again and I keep getting calls from this number. I'm sorry but the people calling me cannot even communicate well, i.e. explain why they're calling. Last time I spoke to a chap who barely managed to tell me that "..your phone will stop working." They have a thick accent and they don't understand that I'm happy with my current deal and my Blackberry phone!
Virgin, why did you contract a team so cheap that they cannot even speak English language well?
I had the same just now, a Filipino accent telling me several times they were from Virgin Media, but I would need to give them my personal information to continue. This is poor practice (as has been mentioned several times) as this is EXACTLY how scammers operate. I understand you can't divulge information over the phone due to data protection legislation, but there has to be a better way. Perhaps an opt-in to these calls from a specified number, rather than an obtuse opt-out process?
If I received a call from a number I was expecting to receive a call from (i.e. my bank after I had logged an online ticket or made a transfer to a new account) I would expect to be challenged for some personal information, but not after a cold call.