Virgin Media Community

Netflix Charge -fed up of being unable to cancel!!!

For the past 5 months or so i have been charged £18.99 a month on top of my usual package. Customer service say i must have signed up for Netflix on my V6 box but i havent. I have phoned customer services each month to be told they will cancel it and...

Lost access to websites based in China !!!

I also started having this issue some time last week. Websites based in mainland China stopped working for me, it was working fine before.I've called the technical support but couldn't fix it ！！！

Extending Virgin Broadband Contract for Short Term: Options?

My current 18-month contract with Virgin Broadband is set to expire in mid-June this year. Since we are planning to move house in July or August, we will definitely need a stable broadband connection until then. Is it possible to extend my contract b...

Missold into having a phone

I recently rang to cancel everything except broadband. I've been Virgin for 25 years and their services cost a fortune! However, I was told that if I cancelled the TV and phone, it would make my broadband more expensive as I'm getting discounts from ...

Sudden drop in SamKnows RealSpeed to router

https://samknows.com/realspeed/ tests to my Hub 5x usually show download speeds of 1140-1142 Mbps (I am on the Gig1 Full Fibre package). However, since yesterday evening the tests to the hub struggle to achieve more than 250-300 Mbps. I have rebooted...

Resolved! Moving cable

Hello I am revamping the living room which means moving the router to the other side of the room.I’ve noticed the cable coiled in the white box is probably long enough to reach where I require it to be.are there any issues with me doing this?seems a ...

Mega volt bundle 02 sim card

Not recieved my 02 sim card or heard anything. Who do i contact to chase up. Had Mega volt bundle about 1 week now

Deadlock letter issues

I downgraded my services earlier this year, gave the appropriate notice and the services were downgraded. When I checked my bill VM continued to charge for services I was no longer receiving. I contacted VM who advised there had been an error and the...

RE: non VM email

Am I correct in believing that when a non VM email address is used to access a VM account it supersedes your old one, ie, when used it logs you into your account then when VM emails are accessed from the account home page it takes you to the email a...

Jumping through hoops every 18 months .I have had enought of this rubbish.

I had a contract with VM going back to before when it was NTL, which has once again come to an end.I've had enough of it. What I pay now is a total rip-off and it's time to leave, as I now retired and my income has dropped big-time.. I really can't ...