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volt ultimate - unlimited data sim card - deception!

parawson
On our wavelength

on ‎10-03-2023 15:05

Hi,

I've just joined Virgin on the `ultimate volt` bundle, it stated, when I agreed to the contract for this bundle, that the o2 sim card was `unlimited data`, but having just received my o2 sim card it is has data limited to 250Gb.

Whilst I appreciate this is a lot of mobile data, I am paying for and agreed to a contract with  unlimited data.

As o2 and Virgin by proxy, have broken this contract from the very beginning, can I assume that I can cancel this o2 sim card without consequence to my virgin bundle?

https://www.virginmedia.com/broadband/broadband-and-sim?gclid=Cj0KCQiAx6ugBhCcARIsAGNmMbjkP4CHrmibOK... regards

Paul

parawson_0-1678460377681.png

 

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎10-03-2023 15:29

Hi Paul,

It takes a couple of days to go through the O2 systems (up to 14 days)  but once your Volt perks are actioned by O2 then your 250gb will become unlimited

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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parawson
On our wavelength
In response to newapollo

on ‎10-03-2023 17:00

That's convenient 14 days, exactly the amount of time I have to cancel an online purchase without consequence, I would laugh if I didn't know it was deliberate! Oh well, its still good value, even if I have to pay for the sim separately, I can just bin it. 

Thank you for the information, I appreciate it.

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