Woke up this morning to find Virgin are not paying my Netflix so it has been cancelled

[archercj]

I recently switched from Oomph to Volt and after a little 'effort' got the Netflix side sorted, including the first payment so I have had Netflix for around a month now.

I woke up this morning to the following email from Netflix:

and my account has been cancelled and I cannot access Netflix.

Come on Virgin get your act together please. Am I faced with several hours of waiting in queues and lame excuses.

[archercj]

And I cant even get on their bloody web site:

[enlli]

Lot's of posts about this. Still promising it will be fixed

Here is one

https://community.virginmedia.com/t5/Volt/WhatsApp-transcript-about-netflix-issue/td-p/5010273

[archercj]

Thanks @enlli (as usual).

I wonder if there is a common factor here (just thinking out loud). Does this just happen to people who have upgraded to the UHD/HD version of Netflix i.e. an extra £5 which it states it does but I wonder if this breaks the billing process.

[archercj]

Had the WhatsApp chat with a very helpful person (and for once I actually mean that).

I seem to be half reinstated - I get 'welcome back' but also then a prompt for payment method. Going to see if it get synced over the next 24 hours

[archercj]

Sorted by this evening. Shouldnt have happened in the first place but at least it was resolved relatively quickly