As we're unable to confirm any account specific details on the public thread, please do continue to speak with John via private message if you do have any further questions or concerns. He'll be more than happy to assist from there and answer any further questions you have regarding the order.
Your SIM card should come within a few days of taking the order out 🙂 If you've not received it by install, please contact O2 directly, they'll sort it 🙂
A mate of mine who works for virgin media said that the disconnection date from the prev account is not in place because they are waiting for a port request to transfer the number but I was assured that the new account holder will be able to keep the landline number.
I'm really confused now and want to ensure the new order has been put through and there won't be any problems
OK so the possible reason that I have not received anything was because the disconnection from the prev account was confirmed for broadband and TV but they put a hold on the landline because they thought they will receive a port request.
I have now assured them that there is not port and that everything can disconnect.
Now how do I confirm if I have to place the the order again or will I receive the installation date on 13th?
