on 23-05-2022 14:09
Hi
I ordered the virgin media ultimate volt bundle on 16th May.
Online order reference: VM3265627228,
I want to confirm if my installation is still 13th June?
When do i get my account number so i can register ?
Thanks
Mabsey
on 23-05-2022 14:23
on 23-05-2022 14:28
Hi Mabsey,
To investigate this I've dropped you a PM, you can find this via the purple envelope icon.
Thanks,
on 25-05-2022 11:24
I called up yesterday and they said the order was rejected and I had to do it again
Hello SEYYIDA,
Thanks again for choosing Virgin Media.
Please find below your confirmation of your order:
Ultimate Volt Bundle - Including Netflix Standard
£68* package price per month
(£25* O2 SIM)
£35 set-up fee applies
18 month contract
Online order reference: VM2472406610
When will I get confirmation on the installation date being 13th because that's what I chose.
Also when do I get the sim card?
on 26-05-2022 08:28
Hi
Can anyone please tell me if my installation date has been confirmed and when I expect to get my sim card?
Thanks
on 28-05-2022 10:00
Hi @Mabsey,
I can see you are in PM with my colleague Kain who is helping, so if you do have any further issues in regards to this, do continue to liase with him 🙂
Thanks
on 28-05-2022 10:14
Hi.. Yes kain and John have been dealing with this.
I hope to hear from them about the new order that's been put in
on 28-05-2022 13:41
Can I just triple check
Order Online order reference: VM9481800831
Has actually gone through this time because past ones failed.
Thanks
on 30-05-2022 09:20
?
on 30-05-2022 11:40
Hi Mabsey,
From the message relayed from the team the order should've been processed correctly.
Closer to the time you will receive notifications regarding the setup/installation.
Thanks,