I originally had the 200 bundle, but due to having an 02 sim my account shows as being in the M350 package.
HOWEVER, my router and network tools show that my maximum line capacity is set as 200/20.
There doesn't appear to be anyway to initiate a live chat with virgin anymore and the website takes you round in circles.
Any idea how I get virgin to fix this?
Hi there @wedge69
Thank you so much for your post and welcome to the community forums, it's great to have you on board.
I am so sorry to hear that you have faced this issue with your services! Can I ask when you signed up for Volt benefits?
Have you also been able to perform a wired speed test on the Hub?
Thanks for coming back to us wedge69. I have looked into this and can see that the complaints team have been in touch today with an update on your Volt issues. Have you had chance to read the email yet?
Just to follow up on this, my virgin hub 4 died following a power outage so took this as an opportunity to investigate my speed issues when I was sent a new hub.
Going to hold my hand up and say it's a mistake on my part.
Kudos to Tom at Virgin for his help if anyone here can give him a payrise!
Thanks for coming back and updating us on things. We're glad to hear things are sorted for you now.
I have forwarded your thanks over to Tom.
If there is anything else we can help with, please pop back and let us know.
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