Hi @ssidd80, thank you for your post.
We're sorry to hear about the issue you're having 😔
In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
