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mjh17474 · ‎28-05-2022

So VM suddenly became available, I got a phone call offering me the volt M200 package for £29.99/m for 18 months with free installation. All went great and everything is working fine but I've just looked at my o2 bills and after the first month they've been increased?

I signed up for a service at £29.99/month not £31.39.

Could anyone explain the price increase?

newapollo · ‎28-05-2022

Hi @mjh17474

You should have been advised :-

O2 sim: Each year your O2 mobile Airtime Plan will be increased by the Retail Price Index (RPI) rate of inflation announced in February plus 3.9%. If RPI is negative, we’ll only apply the 3.9%.

You’ll see this increase on your April 2022 O2 bill onwards. Since this increase is provided for within your agreement, you will not be able to leave without paying an early termination fee as a result.

Dave

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newapollo · ‎28-05-2022

Hi @mjh17474

You should have been advised :-

O2 sim: Each year your O2 mobile Airtime Plan will be increased by the Retail Price Index (RPI) rate of inflation announced in February plus 3.9%. If RPI is negative, we’ll only apply the 3.9%.

You’ll see this increase on your April 2022 O2 bill onwards. Since this increase is provided for within your agreement, you will not be able to leave without paying an early termination fee as a result.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

enlli · ‎28-05-2022

Only those that signed up after 25th March are exempt from this year's rise.

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Volt o2 price increase after first month??