Volt benefits not applied

[Zubair2]

It has been over 2 week now and the volt benefits for our WiFi speed have still not activated. The volt benefits for the O2 plan have gone without any trouble but we are still waiting on the Virgin Media. I've on some other posts that it sometimes has to be done manually. If someone could help that would be great. Thanks.

[Paulina_Z]

Hi @Zubair2,

Welcome to our Community Forums and thank you for your first post! Sorry to hear that your Volt speed increase has not been applied. I'll be more than happy to look into this further for your and see what I can do to help.

I'll send you a Private Message to confirm a few details. Please keep an eye out for an envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you. 😊