Volt benefits not added to virgin account

[Gstyle]

Hi, Can someone help me getting the volt benefits added to my virgin account?

My wife is on O2 and had her volt benefits applied on the 25th February, The address is the same on both accounts.

I tried ringing Virgin and spoke to someone who didn't seem to have a clue what i was talking about and then tried to transfer me to O2 to speak to someone there, She gave me the O2 number "Just in case" I got cut off, I then got cut off, Got a feeling she didn't know what to do and then just cut me off!!!

Thank you

[Matthew_ML]

Hey Gstyle, thank you for reaching out and I am sorry to hear this.

Please go to this link and it should allow you to activate these benefits.

Also please remember you can only do this once so for example if you upgraded to a speed it wouldn't give you another free update. Thanks 

[Gstyle]

Hi Matt,

Thanks, Virgin actually called me back and raised a referral, volt has now been added and i'm just waiting for a new hub.

Cheers