Volt benefit confusion

[Piccle]

Sorry, probably been asked a 1000 times, but...

If my Virgin contract is for 'Volt M600' does that mean that it has already been upgraded or is there a free upgrade available to be claimed?

Virgin tell me it's already been bumped up from 500mbps, but it doesn't say so in my contract docs.

I am an O2 customer also - they doubled my data after I contacted them to claim it post-contract start. I had thought the same would apply to the broadband speed from Virgin. Any thoughts?

[enlli]

If it says Volt M600 then you have been upgraded to the next level from the one in your original BB contract which I suspect was M500

[Piccle]

There is no 'original contract' all I have is the current one?

[roy247]

This is probably related to when Ultimate Oomph was the top package, M500 was originally the top speed and when M600 became available in their area it was a free upgrade for Ultimate Oomph customers.

[Piccle]

I've been in contract for less than a month.

If when I bought the package they had said that I was buying M500, but was getting M600 as a benefit I could understand that. However, at no point was M500 mentioned.

The package is quite expensive, so I just want ensure I'm sweating the asset to its fullest.

The speed I get seems to deliver between 300 - 400 Mbps over WiFi depending on the time of day - not terrible, not great, but ok.

[enlli]

Wifi is always slower than the actual speed to the hub. It is also location dependant.

[Roger_Gooner]

When I contracted to Volt my broadband speed went up to the next level, which was M350 to M500.

[Piccle]

Thanks Roger.

I'm curious to know whether your contract is for M350 boosted to M500 or is it simply M500 onthe basis that you're essentially getting the faster speed at a discount?

My contract is for M600, which I'm being led to believe has already been boosted from M500 (although it says this nowhere in any documentation)

[Roger_Gooner]

The broadband speeds are M50 (not sold any more I think), M100, M200, M350, M500, M600 and Gig1. When you go to Volt you get the next level, so anyone on M100 actually gets a doubling of speeds to M200 whilst yours and mine were more modest.

[Piccle]

Thanks Roger,

Did you get some form of notification that your speed was being enhanced from your contract rate, or was it deemed to be bumped-up from the get go?