on 14-05-2022 16:53
Hi
I received an email on 14th April 2022 informing me that my account is eligible for Volt benefits.
From what I understand this would upgrade my account broadband from 600MB to 1GB.
1 month later this hasn’t happened and I’ve had no update. I have the Hub 4 and had 1GB before my contract was amended a short while ago.
Can anyone please help resolve this? I have tried phoning but no solution has been given.
Thanks
on 14-05-2022 17:34
Have you an O2 SIM and has that received double data?
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on 14-05-2022 19:45
Yes I have. My data doubled with o2 around that same time, no problems that side
on 14-05-2022 20:51
Ah, the poorly named Customer Services.
As you have tried them I've put an escalation note to the team here.
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on 15-05-2022 08:09
Hi @paulw4ke
Thank you for your post and welcome back to our community.
I will send you a private message now so I can discuss this for you in more detail securely.
Please look out for the purple envelope in the top right of the page and pop me a reply when you can.
Vikki - Forum Team
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