Volt BB Speed Activation

[dn872654]

Hi,

I have have called VM multiple times regarding the Volt speed upgrade and keep being promised it has been applied and should be active in a couple of hours(this was yesterday), and still nothing..

I have been an O2 customer for many years - and recently got M500 broadband activated on 10th Dec after 6 months of delays. 

I just need the BB Volt speed upgrade from M500 > 1GB

Can anyone help please? 

- Volt activated and applied to O2 sim since May(via My O2 app). All is fine from O2 side

- MyO2 account and VM account same account holder name and address

- Waited the 14 days+ and still not active

- Checked router status and still showing M500 speed

Primary Downstream Service Flow

Max Traffic Rate

575000000 bps

Any help would be appreciated.

[Chris_W1]

HI dn872654, thanks for the message and welcome back to the forums. 

I am sorry to hear that the activation has not been applied and will send you a PM. 

Please look out for the purple envelope. 

Kind regards, Chris. 

[dn872654]

Hi Chris,

I have replied to the private message.

Thank you for looking into this.

[cable_guy]

did this get resolved pal, also im same position, activated 02 end no issues but after many whatsapp phone calls and even here no one can still get me the speed increase. 

[dn872654]

Not yet, it is still on going 😞

I thought it would be a simple change but looking at other posts I can see it can be challenging.

[Kain_W]

Thanks for the responses dn872654,

Welcome back to the community.

I can see that you were previously in a PM with our team, are you still currently having this investigated?

Regards,

[dn872654]

Hi,

This has been investigated and is due for activation next week, so fingers crossed it happens 😃

Thank you for checking up.