on 22-02-2023 13:23
I have both a VM broadband account and an O2 pay monthly contract. I have activated my O2 benefits on MyO2 but my VM account says that volt benefits are inactive and I am not receiving the speed boost. When I go to the VM volt help page it redirects to the O2 website which says my benefits are active.
Reading previous posts on this, I have checked that the address is the same on both accounts as far as they can be (O2 auto-fills the address from the house number and postcode, and I cannot find a way to update my VM address).
Can anyone help to activate my VM benefits?
Thanks
Chris
Answered! Go to Answer
on 24-02-2023 16:04
Hi Christabs 👋
Thanks for using the forums to get this issue with your Volt Benefits looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
I'll need to send over a PM so we can get a benefits form sent off to the Volt team ✔
Speak to you soon!
Thanks,
Megan_L
on 24-02-2023 16:04
Hi Christabs 👋
Thanks for using the forums to get this issue with your Volt Benefits looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
I'll need to send over a PM so we can get a benefits form sent off to the Volt team ✔
Speak to you soon!
Thanks,
Megan_L
on 24-02-2023 22:20
Thanks Megan. I haven’t seen a PM, have you sent it?
on 28-02-2023 09:10
Hi Christabs,
Thanks for letting me know, I am sorry if my PM hasn't come through to you!
I'll resend it for you now 🤗
Thanks,
Megan_L
on 02-03-2023 15:29
Hi Christabs,
Thanks for chatting with me in our PM's, I have sent off the form to get your Volt benefits added to your services 🙂
If you have any issues with this please let us know!
Thanks,
Megan_L