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Upgraded to Volt Ultimate but no Netflix details

theroninhunter
Superfast

on ‎26-04-2022 21:21

Hi,

I upgraded to Volt ultimate about 5 days ago, I've received the O2 SIM and got the order contract details that state Netflix standard is included.   

 

I've not received any emails to activate Netflix nor can I see the "Manage Netflix" in the My Virgin Media page, how long should it take from the point of upgrading until I should see these options?


SH5 Modem Mode, Firewalla Gold+ Router, Ubiquiti U6 APs

Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
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72 REPLIES 72

Akua_A
Forum Team
Forum Team
In response to theroninhunter

on ‎17-06-2022 15:52

Sorry to hear this @theroninhunter.

I can assure you our team is doing its best to resolve this matter as soon as possible. We typically do not compensate for issues until after the issue is resolved.

Please bear with our team on this matter.

Thanks, 

 

Akua_A
Forum Team

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theroninhunter
Superfast
In response to Akua_A

on ‎27-06-2022 22:07

Still waiting.... 


SH5 Modem Mode, Firewalla Gold+ Router, Ubiquiti U6 APs

Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
0 Kudos

Ryan_N
Forum Team (Retired)
Forum Team (Retired)
In response to theroninhunter

on ‎30-06-2022 09:17

Sorry to hear that you're still waiting. The Netflix issue is still ongoing and our team are doing all within their power to have all remaining effected customers resolved as soon as possible.

 

Cheers, 

Ryan. 

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