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Upgraded to Bigger Volt Gig1 package but no updates received

gjmalone
Tuning in

Hello,

As mentioned in the subject I have recently upgraded my package to the Bigger Volt Gig1 package. I received an order confirmation stating that the estimated activation date would be 08/10/2022 but have yet to receive any further information/updates on the progress and cannot get through to customer services via live chat to query.

Is anyone able to provide any information of estimated timescales or sources of updates for progress of activation?

Thank you in advance!

1 REPLY 1

Jodi_S
Forum Team
Forum Team

Hi gjmalone,

Thanks for posting on our community forums. Sorry to hear that you're package has not yet been changed over to the Bigger Volt 1GB. 

Can we ask how you upgraded your package? Was this online or over the phone with an agent? 

We would be more than happy to take a look at your account for you and find out what is happening with your order. 

I will pop you over a private message to take some details, click on the purple envelope to accept that chat. 

Kind regards Jodi.