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Update to Volt - Incorrect Details

bbar
Joining in

on ‎06-05-2022 16:44

I went through a Volt upgrade today (6th May) and not sure on a couple of things. 

The emails from O2 had the wrong name assigned. Do I contact O2 for this or Virgin?

When should I receive notification my Virgin account has been updated? So far no communication.

I would call Virgin but can't get through so any opinions/help would be great.

Cheers.

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4 REPLIES 4

enlli
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‎06-05-2022 21:31 - edited ‎06-05-2022 21:32

You need to contact O2 to change details held by them

Volt benefits can take up to 14 days, but usually quicker.

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bbar
Joining in
In response to enlli

on ‎06-05-2022 23:34

Thanks for the answer on contacting O2.

Just another question. Volt is only available if I take the O2 sim? I don’t actually need it but was made out I couldn’t get the deal without it.

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newapollo
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In response to bbar

on ‎07-05-2022 13:52

Hi @bbar 

Volt benefits are only available if you take the sim, however VM do still sell packages without the volt sim.

When regrading you have 14 days to change your mind.

Dave
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enlli
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In response to newapollo

on ‎07-05-2022 16:21

Volt benefits are available with any O2 monthly SIM but Virgin push the ultimate package with the most expensive SIM O2 offer. 

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