Ultimate Volt O2 SIM card

[Hirsa]

Hi

I signed up to the Ultimate Volt bundle a couple of weeks ago and my tv and broadband services have been switched on, however I haven’t received the O2 SIM card yet.

It said it’d be a week to arrive, but it’s been two weeks now, does anyone know when the O2 sim will arrive?

Thanks

[Travis_M]

Hi @Hirsa

Thanks for posting on our community forum and sorry to hear about the issue with your SIM.

Unfortunately we have no access to look at O2's system / orders via here, if you contact them via any option here they'll be happy to investigate further and ensure the SIM is on its way.

Regards

[Hirsa]

Hi @Travis_M

I ordered the ultimate volt package through Virgin Media, not O2. The O2 SIM card was part of the ultimate volt bundle. https://www.virginmedia.com/virgin-media-o2

I have seen similar questions asked here -

https://community.virginmedia.com/t5/Volt/Volt-Package-O2-Sim-Not-Delivered/td-p/5023961

and here - https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Still-awaiting-O2-Volt-SIM-card-del...

in both cases O2 were unaware of the order or customer. In both cases it required Virgin Media to sort the O2 SIM card side of things out eventually.

I am also paying Virgin Media, not O2. Assuming my situation is the same as the above posts, could you please remove that section of my virgin media bill so that I am not paying for services I am not currently getting? According to the detail of the virgin media ultimate volt bundle that is £25 pounds per month.

As mentioned this was a bundle from Virgin Media, not O2, so while I appreciate you cannot see the O2 systems that isn’t my problem - my problem is that I haven’t received the SIM card that was supposed to arrive as part of my virgin media package (not O2).

[shawty1984]

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@Hirsa wrote:

Hi @Travis_M

I ordered the ultimate volt package through Virgin Media, not O2. The O2 SIM card was part of the ultimate volt bundle. https://www.virginmedia.com/virgin-media-o2

I have seen similar questions asked here -

https://community.virginmedia.com/t5/Volt/Volt-Package-O2-Sim-Not-Delivered/td-p/5023961

and here - https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Still-awaiting-O2-Volt-SIM-card-del...

in both cases O2 were unaware of the order or customer. In both cases it required Virgin Media to sort the O2 SIM card side of things out eventually.

I am also paying Virgin Media, not O2. Assuming my situation is the same as the above posts, could you please remove that section of my virgin media bill so that I am not paying for services I am not currently getting? According to the detail of the virgin media ultimate volt bundle that is £25 pounds per month.

As mentioned this was a bundle from Virgin Media, not O2, so while I appreciate you cannot see the O2 systems that isn’t my problem - my problem is that I haven’t received the SIM card that was supposed to arrive as part of my virgin media package (not O2).

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While I agree with everything you say, you're actually paying 02 for the sim part of the bundle.

[Chris_W1]

Hi shawty1984, thanks for the message and welcome back to the forums. 

I am sorry to hear you are having issues with this and will send you a private message so that this can be looked into further for you. 

Kind regards, Chris. 

[shawty1984]

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@Chris_W1 wrote:

Hi shawty1984, thanks for the message and welcome back to the forums. 

I am sorry to hear you are having issues with this and will send you a private message so that this can be looked into further for you. 

Kind regards, Chris. 

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Is this the best you can do? I recieved your private message but I'm not the one asking for help. The customer service from Virgin Media on these forums is abysmal.