on 23-05-2022 20:33
I recently upgraded to the volt and packages on TV but it's not changed on the TV I don't have the sports or cinema any ideas why? Thanks
Answered! Go to Answer
on 23-05-2022 21:36
Hi @Loudurb87
Generally upgrades made over the phone are more less instant. Any other method can take 48 hours and in some cases up to 5 days.
If part of the upgrade involved new equipment then you may need to wait for the new equipment to be installed and activated before the upgrade completes..
on 23-05-2022 21:36
Hi @Loudurb87
Generally upgrades made over the phone are more less instant. Any other method can take 48 hours and in some cases up to 5 days.
If part of the upgrade involved new equipment then you may need to wait for the new equipment to be installed and activated before the upgrade completes..
on 26-05-2022 09:10
Hi Loudurb87,
Welcome to the Community and thank you for posting.
I am very sorry to hear you have not yet received the additional channels included with your upgrade.
Can you please confirm if you are due to receive any new equipment as part of the upgrade? If so, the order will not complete until the new equipment has been received and activated.
Let us know and we will be happy to advise further.
Thanks
on 26-05-2022 10:20
Hi I believe the only equipment I had coming was the WiFi PID which I have got and it's been plugged in for about a week now. Thanks Louise
on 28-05-2022 11:46
Thank you for that information.
Has there been any update since your last post?
^Martin