Received volt upgrade even though I'm not an o2 pay monthly customer

[stevenw_1]

I logged into my virgin media account to see that I have been given a Volt upgrade even though I am not an o2 pay monthly customer. My bill is going up my £10, even though I'm not an o2 pay monthly customer with them. I received no email or notification this was happening, this just happened automatically. How do I get this corrected?

[David_Bn · Accepted solution]

Good Afternoon @stevenw_1, thanks for your post on our Community Forums, and I'm sorry to hear of this strange occurance.

Check out the purple envelope in the top right hand corner, for a private message from me

Kindest regards,

David_Bn