on 17-04-2022 11:48
Hello. I took a fixed rate volt package out with virgin for 18 months. Had to change my virgin mobile to 02 which was a hassle in itself. I was told the O2 price would be fixed at £25 a month and now this has gone up to £27.92 a month. I was not told of increases when taking out this package. When my virgin phone was in with the virgin package not 02 there were no increases. Not good enough.
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on 28-04-2022 18:34
on 28-04-2022 18:54
You should have been told but I think that £20 credit is a good result from O2 and negates a lot of the rise. Also the communication from O2 to your complaint is far better than you would get from Virgin (if you got a reply at all)
You could ask here as to what people think
https://community.o2.co.uk/t5/Volt/Welcome-to-the-Volt-board/td-p/1546157
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on 29-04-2022 09:45
And RPI is mysterious masterpiece in its own right. I wish my wage was RPI linked or at least one of the better RPI indexes as there are more than one (including CPI).
on 29-04-2022 09:59
Hi @martinkyle,
Thank you for keeping us updated. I hope that this resolution is satisfactory for you. We do let all our customers know before of any annually price rise happen. There is a window where, if you do not agree to the price rise, then you can leave your contract without penalty. All price rise information is within your terms and conditions here. If you wanted to find out more about the price rises at O2, you would need to speak to them directly.
on 29-04-2022 10:31
The changeover from virgin to 02 has been a complete nightmare. Now with the price increases even worse. No notification was given to me. So no penalty for leaving virgin but the price would go up if you stopped the contract and stayed. Terrible service.
on 29-04-2022 11:29
totally agree with you @heatherann. On the face of, and with all this automated technology to plague our lives, how hard is it to take a Ooomph package that consists of a broadband connection, tv package and Virgin/Vodafone mobile SIM and migrate that over to an increased speed broadband connection, same tv package, a new netflix subscription and a migration from Vodafone to O2 SIM.
I have probably waster around 2.5 hours on the dreaded chat lines with Virgin (and O2) over this s I can get the SIM side sorted plus netflix
You know what, lifes too short.
My problem is that I do need the speed fibre gives me as IT is my job. Otherwise I would have moved to another fast supplier but there arent any for me at the moment.
on 11-06-2022 10:14
O2 referred me back to Virgin Media. On my first bill I paid no extra for a new sim, which turned out to be a VM sim. When I queried this I was send an O2 sim, for which I am being charged!!!
I am forever battling with Virgin Media over various issues, but to argue with two mammoth corporations may well be beyond me.
My original contract was with VM, but now I get two bills, and feel cheated that the original deal was not honoured.How not to encourage brand loyalty, eh?
on 13-06-2022 13:35
Hi wenceslas51
Welcome back to the community.
I'm sorry to hear that you have contract concerns. All of our Volt packages are O2 sims and separate O2 contracts, there are no Virgin Media sims being sent for Volt packages. Where you on a different package and then moved over to a Volt package?
on 13-06-2022 17:02
I signed up for an Ultimate Volt package,which includes an O2 sim. Unfortunately I was sent a Virgin sim.This was on a new number.You eventually sent me an O2 sim,which I believed was part of the package,which I thought was the case when I got my first bill.When I got the charge from O2 I contacted them who referred me to VM,who sent me a contract copy. I feel like a victim of a merger,and cheated by a charge which I thought was included in the deal.
on 16-06-2022 17:39