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O2 SIM hasn't shown up

Joining in

According to the VM salesman, I would get an O2 SIM with my Volt package for £25 a month.
The installation took place last week.  My question is, when will the SIM arrive?  I don't have an O2 account so being directed towards their website isn't helpful.


Forum Team
Forum Team

Hello frankchambers.

Thank for you for choosing us and welcome to our community.

The Sim should have been with you by now at least.

As we are unable to check O2 systems yet, It might be best to pop over the O2 Community as they will be able to take a look at this.

It would also be dependent on the local mail system.

Mine is terrible right now, only get post once a week.

Please can you let us know if you need any assistance with your Virgin Media Services.