Not getting my Volt speed increase

[DanH85]

Hi, I joined Virgin media in early June and have a broadband package along with an o2 mobile contract. I’m getting the double data over at o2 but my internet speed has not been doubled yet by virgin. Every time I select get ‘volt benefits’ in the virgin media app it just take you to a broken page that doesn’t load. As usual you can’t speak to anyone to get this resolved.  

[David_Bn]

Thanks for reaching out to us @DanH85, and a very warm welcome to our Community Forums!

I'm sorry to hear that the Volt benefits have seemingly not been added to your Virgin Media subscription.

Check out the envelope in the top right hand corner for a private message from me, and I'll aim to get this resolved for you.

Thanks,

David_Bn

[Eternald]

Hi, am having the exact same problem aswell, any help would be greatly appreciated,

Thanks

David

[Jonthy]

I am the same I not got my double boardband speed, can virgin media help please