24-06-2022 11:24 - edited 24-06-2022 11:25
Hi
I was told after accepting my Volt package on Monday I would receive an email with an activation link for Netflix in about 24 hours, it's now Friday and no sign of the email, I was just wondering is this normal or is there a department I can contact to resolve the issue?
27-06-2022 13:27 - edited 27-06-2022 13:27
@johnnyg14.
This was despite me being specifically told to use this method by a member of virgin media executive team . I emailed that team immediately and a credit was applied to my bill effectively reversing that charge
Several hours later I received the elusive activation email and went down that route. This worked and I was not charged ..
By all means try the activation button if you want but keep a close check on your account and if charged (like I was) then Inform the team immediately and demand a credit
on 27-06-2022 14:13
That is not the correct link if Netflix is included in your bundle , you need to wait for the elusive email.
If you take that link it may activate for about 7-8 days then it will be cancelled , you may or may not be charged.
on 27-06-2022 14:17
In your Netflix account under billing it should say this if it's worked
on 27-06-2022 14:22
Yup, that’s what mine looks like. Well, apart from the fact I’m on the premium plan…
29-06-2022 11:04 - edited 29-06-2022 11:05
Where did you see you the charge for Netflix @tafrock ?
29-06-2022 11:12 - edited 29-06-2022 11:19
I saw the charges in the my virgin media app. There was a Netflix charge under the bills tab in the upcoming charges section
It's not there now as it was applied to my last bill but a credit reversed it
Here's the bill I received with the charge on
Here's the credit I got reversing it