on 03-05-2022 19:45
Good evening all. Does anyone have any experience of rectifying a mis-sold O2 sim card. My OOmph contract was up in Jan 2022, I rang Virgin and they offered me the same deal again, but called Volt. I was informed clearly on the phone that the ONLY change was the SIM data was with O2 and no longer unlimited, by 250GB, the price would remain the same at £89.00
To my surprise, I have now been signed up to a £27.00/month O2 sim.
The virgin Whatsapp team are pretty unhelpful, and I am requesting a recording of my phone call with virgin. There is some dishonest practice at work and reading some of the comments, I dont seem to be the only person to have suffered from this horrid practice. I'm now stuck in the middle with "you need to contact O2 about this" and waiting for 2 hours on hold to the virgin customer services team.
Does anyone have any guidance or suggestions for this?
Kind regards
Matt
Answered! Go to Answer
on 12-05-2022 15:35
Following on from my post earlier I called O2 on 0344 809 0202 chose the option “thinking of leaving us” and was connected to a real person in less than a minute. As I started to explain that I’d received a SIM card and a bill he asked “was i with VM Volt”. So I think they’re getting annoyed people in the same position as us contacting them about this. He, Dave, was very helpful and said “no problem, he can resolve this for me”. Brilliant, stress levels down now, I hate being had-over by big companies.
on 17-08-2022 11:15
Same thing happened to me when speaking to a tech adviser and he told that I could have an O2 sim after the problems I was having. I was told that it would cost me an extra £6 a month and not £25. We are being misold products and I think it is time ofcom were informed about the issue
on 17-08-2022 11:39
That's a load of rubbish considering that they are sold by your technical staff
on 17-08-2022 11:46
O2 wants to charge me over £400 to leave.... I do hope that people are reading this board
on 18-08-2022 08:06
I feel I was pushed into taking a O2 contract to get a cheaper deal on my tv and broadband when my oomph package expired. Previously I had 15gb data which rolled over. Now I get 10. And it doesn’t roll over. The service on o2 is not as good as virgin was and I’m always having connection problems. I feel totally ripped off. Is there a way of going back to virgin and cancelling O2. ? I did send a complaint email and this is the reply.
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on 18-08-2022 09:08
The way how the engineer explained it to me, I would not be paying that much more. It was about £8 a week so he said by what I actually heard. Sorry to say this, but we need clearer call handlers that we can actually understand.
on 18-08-2022 12:56
@evaporator - I posted a complaint directly to O2 recently as I noticed that in some areas I frequent the O2 signal was noticeable worse than Virgin/Vodafone (and before that Virgin/EE).
I was called by a very very honest O2 CS peson who had checked the area I was having difficulties and freely admitted their (O2) infrastructure had issues which would be addressed (but not in the immediate future). She gave me 2 months rental (which to be honest I wasnt trying to get) plus switched on wifi calling plus, and maybe applicable to you, gave me the option to terminate my contract without penalty. Didnt opt for that (yet) but they said it will stay on my account if I want to do it.
on 18-08-2022 13:07
Ok thanks archercj. I think I will try to get this option with them. Do you know if I upgrade to 12gb data with O2, do virgin match this with another 12gb giving me 24? It seems that I’m paying £10 for 5gb from vm and 5 from o2 at the moment. O2 is saying £12 for 12gb at the moment.
on 18-08-2022 19:31
I poste dthe same question the other day about etting double data as a Volt 'benefit'. Didnt get a reponse
on 21-08-2022 10:00
Hi @boogiemoog
Thank you for your post and welcome back to our community.
i am sorry for any confusion that has been caused by the cost of the O2 SIM card.
I would be happy to send you a private message so I can look into this further for you.
Please look out for the purple envelope in the top right of the page and pop me a reply when you can.
Vikki - Forum Team
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