How do I cancel volt from virgin media

[Lynnl]

I want to cancel Volt on my virgin account, not sure how I do this

Help!

[BenMcr]

What do you mean by cancel?

As far as I understand it once you've got your Volt benefits you keep them until you cancel your O2 SIM or qualifying Virgin Media cable services.

[Lynnl]

I received my bill first 2 month were discounted this month the full charge for having volt has appeared no disvount, I thought it was free, so need to get this removed. My bill had jumped from 44.99 pm to 93.75 which I cannot afford 😔

[BenMcr · Accepted solution]

There is no specific price increase for Volt unless you agree a new bundle, and certainly shouldn't double your bill.

Have you only recently joined Virgin Media or have you got a bundle that you've added your Volt benefits to that may have had an offer ending?

[Lynnl]

Ben

• No change to my bundle had it since last year, so not sure is going on
•  

[Lynnl]

OMG my package is coming to a end pleased you said something, it ends mid May, looks like i need a call to virgin to see if they can offer me another deal

[BenMcr]

Check your contract and previous bills as increases are usually due to offers ending, not Volt benefits being added.

Customer Services can review it for you too.