I hope someone can clarify please. I am considering a new Virgin Media package, as recommended by a friend on the VMPartners site. I went through the ordering process, which is £54.50 for Bigger Volt M1000 including £25 per month for an O2 sim. It also shows a £35 welcome gift for free installation.
However, the Virgin Media Contract Information Sheet showed an initial monthly cost of £54.50, monthly payment from month 19 is £122 - shouldn't it show the £54.50-£25, so £29.50, as it also has a separate contract for £25 payment monthly to O2? It shows one off charges of £35 but no mention of the £35 welcome gift to cancel out the install cost. Does this get resolved later in the process? I abandoned the order as I didn't want to sign up for £54.50 to VM plus £25 to O2, and no mention of the £35 to cover the install.
The O2 contract summary also shows a price rise will be applied in April 2023, despite the install date not being until April. At what date can you order without being immediately faced with a price rise please?
Thank you
