Help

[Djellis1806]

Please can someone help me I ordered virgin media both Tv and internet on the 2/03/2023 I received my pre contract documents but nothing since I put down for a install on the 28/08/2023 but have no idea if this is going ahead or not as I don’t have a account number to sign up.

[Reece_MH]

Hi Djellis1806,

Thanks for your post, and a warm welcome to the Community Forums.

I'm very sorry to hear you haven't received any updates regarding your order with us. There can be various reasons for the delay, such as further reviews being required by some of our teams, or potential serviceability issues. However, it shouldn't take this long, and I can see that you've been able to speak with our team and get things resolved.

If you do need anything else, please feel free to let us know or create a new post and we'll be more than happy to assist.

Welcome to the VM Family!

Cheers,