on 22-02-2023 22:10
So just phoned up about missing something from my contacts which I promise and I've just been informed that soon it will be going up from £54 to £75 a month as an annual increase.
Why's the hell. Lol you guys are scammers and criminals
22-02-2023 22:12 - edited 22-02-2023 22:13
@Swf wrote:So just phoned up about missing something from my contacts which I promise and I've just been informed that soon it will be going up from £54 to £75 a month as an annual increase.
Why's the hell. Lol you guys are scammers and criminals
Are you just coming out of contract?
If so this is normal as you'll no longer have a new customer discount.
"scammers and criminals" is a little drematic?
Plenty of other providers if you cannot afford.
22-02-2023 22:33 - edited 22-02-2023 22:36
£54 to £75 is the 13.8% increase that just about everyone is going to get this year under the new formula VM are using (RPI + 3.9%).
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on 23-02-2023 03:27
@carl_pearce wrote:
@Swf wrote:So just phoned up about missing something from my contacts which I promise and I've just been informed that soon it will be going up from £54 to £75 a month as an annual increase.
Why's the hell. Lol you guys are scammers and criminals
Are you just coming out of contract?
If so this is normal as you'll no longer have a new customer discount.
"scammers and criminals" is a little drematic?
Plenty of other providers if you cannot afford.
Not really when the staf loses and committed fraud. Not dramatic at all.
And no it ends may 2024 .
on 23-02-2023 03:32
@nodrogd wrote:£54 to £75 is the 13.8% increase that just about everyone is going to get this year under the new formula VM are using (RPI + 3.9%).
10% of £54 is £5.40
So 20% is £10.80
So how is 13.8% £21?
Is this the virgins art of the maths ?
Thanks for trying to help but the but the math doesn't work or am I wrong ? I'm very confused.
And thanks guys for your help
on 23-02-2023 08:22
@Swf wrote:So just phoned up about missing something from my contacts which I promise and I've just been informed that soon it will be going up from £54 to £75 a month as an annual increase.
Why's the hell. Lol you guys are scammers and criminals
Well they are not criminals or scammers and operating within the law. I know what you meant as it feels like that.
The team on here cant do package changes or retentions deals. You'll need to WHATSAPP or Phone in on 150 (cable phone ) or 0345 454 1111 at local call rate from another non-cable phone.
Renegotiate by using the "leaving Virgin" option on the telephone not standard customer services. You should get new customer pricing or near or sometimes even better. Be polite to VM retentions and explain what you are not happy about and the changes you want to make (you may decide your current BB speed isn't being utilised for example or want to reduce TV channels or reduce one service and add to another).
on 23-02-2023 08:31
@Swf wrote:
@nodrogd wrote:£54 to £75 is the 13.8% increase that just about everyone is going to get this year under the new formula VM are using (RPI + 3.9%).
10% of £54 is £5.40
So 20% is £10.80
So how is 13.8% £21?
Is this the virgins art of the maths ?
Thanks for trying to help but the but the math doesn't work or am I wrong ? I'm very confused.
And thanks guys for your help
Calculation for increases are done from the original package full price not any discounted rates.....
on 23-02-2023 08:59
My attraction to Virgin was purely the broadband speed (when I started with them they were the only fibre operator available). The TV package is comparable in price to Sky, BT etc
So for several years now Virgin have a monopoly. But recently BT fibre / City Fibre have been laying their infrastructure. My Virgin contract isnt up until October but that should give me a little bargaining power if they start hikingthe price up unacceptably.
on 23-02-2023 09:14
By the way many suppliers are liberal with their truth.
Take BT. They advertsise broadband deals with fibre essential and fibre 1. Oooh you think thats full fat fibre like Virgin. I can get up to a gig in speed. Ermm no. Its a fibre backbone connecting roadside cabinets and back to the exchange. The wiring from the cabinet to your home is still 'copper' or whatever they use and has a very limied maximum speed (maybe 50-60Mb). Ahh but if you sign up now you can have a 'free' upgrade to Full Fibre - whatever that is lol.