Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Cable pullled out of wall

Shock3
Joining in

on ‎15-04-2023 10:33

In the wind yesterday a cable has come out of wall and hanging down on neighbours house.

How do I report this and speak to someone??? Its impossible to find a number where you actually speak to a real person

0 Kudos
4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

on ‎15-04-2023 11:05

Is this causing a loss of service? Fault reporting is on 0345 4541111 if so - or 150 from a VM phone.

Otherwise can you post a picture of the problem?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

Shock3
Joining in
In response to japitts

on ‎15-04-2023 11:14

No fault at the moment thats why I can't get to speak to znyone

0 Kudos

japitts
Very Insightful Person
Very Insightful Person
In response to Shock3

on ‎15-04-2023 11:37

In which case please post a picture of the problem to this thread, as suggested. VM staff respond on these boards as necessary. Others may advise in the meantime.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

John_GS
Forum Team
Forum Team
In response to Shock3

on ‎17-04-2023 15:40

Hi @Shock3 

Thanks for posting and welcome to the community.

I am sorry to hear of the wire being loose. I can see you've spoke to the team since posting and have an engineer visit.

Let us know how this goes.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Top