on 15-04-2023 10:33
In the wind yesterday a cable has come out of wall and hanging down on neighbours house.
How do I report this and speak to someone??? Its impossible to find a number where you actually speak to a real person
on 15-04-2023 11:05
Is this causing a loss of service? Fault reporting is on 0345 4541111 if so - or 150 from a VM phone.
Otherwise can you post a picture of the problem?
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on 15-04-2023 11:14
No fault at the moment thats why I can't get to speak to znyone
on 15-04-2023 11:37
In which case please post a picture of the problem to this thread, as suggested. VM staff respond on these boards as necessary. Others may advise in the meantime.
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on 17-04-2023 15:40
Hi @Shock3
Thanks for posting and welcome to the community.
I am sorry to hear of the wire being loose. I can see you've spoke to the team since posting and have an engineer visit.
Let us know how this goes.
Best wishes.
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