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Billing issue after Volt Upgrade

Tuning in


So i previously made a post which can be seen via the following link

Here is my issue.....

I was kindly helped by a team member to resolve my equipment issue...Brilliant I thought to myself!

Well its a matter of months later and the help I received, a £17 rolling credit to reduce my bill to match my previous contract, has now been removed!

I would like some help from this community team again please!

I have got Netflix via VM so I understand my monthly bill should be £69 (Netflix included) and the rest of the bill (£25ish) goes to O2.

However I have been charged £81 for my previous monthly bill and £95 this current monthly bill. I am unsure why I am being charged so much when it was resolved really easily last time back in June.

Please can this be resolved? Sick of explaining myself over and over to agents on WhatsApp. I have not tried calling due to previous experience's teaching me its not worth the hassle


Forum Team
Forum Team

Hi there Jessical89,

Thanks for your post and welcome back to the community.

Many apologies for the bill being incorrect, just to clarify regarding the Netflix account, are you on the standard Netflix viewing (2 devices) or premium (4 devices can view at the same time)?

Secondly did you receive confirmation of the bill being rectified?

Let us know,


Hello Kain

So i double checked my bill from July and August. The credit i was meant to get to bring it down from £81 to £64 has not been applied

My Netflix via Virgin Media is £4.33 then 2 lots of £5 which is correct. However due to the £17 still not being applied. Its still wrong.

I have the emails from the previous team member who helped me on the previous post i shared the link for.

Is this something you can help with? I've not had any mention of any help regarding this issue due to being told its right when i know it isn't 





Thanks for this reply and for clarifying this, Jessical89.

Sorry to see your credits for the last couple months have not applied correctly, I will be eager to help further with this issue.

To enable me to have a closer look into things, I will need to send you a PM shortly.
Please check the top-right corner of our forum and you should see a purple envelope. 
Click this and you'll see my message.

Forum Team

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Hi Jessical89,

Adri is currently out of office so I've assigned this to myself to pick up.

I've dropped you a PM to discuss further.