hi I've just received a letter from virgin stating that my v+ box is becoming obsolete and that they will send me a new v6 box FREE of charge
I have tried doing it online but it keeps coming up with error please phone the 0345 number so I have done that then the guy on the other end is trying to charge me a £40 activation fee therefore making the upgrade not free
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
I am sorry you've been advised of a charge, all our V+ and VHD customers are eligible to upgrade their box to a V6 or TiVo for no additional charge and no new contract.
It's likely the £40 is an engineer install fee, if you choose to do QuickStart self-install, then this fee doesn't apply. If you've already got a V6 box then you won't be able to do QuickStart, but in this case there shouldn't be a fee.
The swaps can only be done online or over the phone - so if this is still outstanding and the website is still giving an error, I'd suggest calling again and discussing the options and the reasons for the engineer install fee.