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Happygems
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tv control app

Why does my TV Control App take sooooo long to connect? 

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Forum Team (Retired) Josh_RW
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Message 2 of 19
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Helpful Answer

Re: tv control app

Hi Happygems,

 

Thanks for posting!

 

I'm sorry to hear you're having trouble with TV Control.

 

Our technicians are aware of this issue and are working to get it sorted as soon as possible. We don't have a fix time for this but we'll update the Community as soon as we hear anything.

 

All the best

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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PaulNickson
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Re: tv control app

Any idea when the issue of painfully slow connect time (approx 40 secs) to V6 is going to be addressed? This issue has existed for months now and it makes the app unusable. Virgin have been aware of the issue for nearly as long and despite an update less than 1 month ago (updating iOS 12 compatibility) the issue remains. Please fix this.

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Cueball99
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Re: tv control app

To be fair, as annoying as it is, it does not make it unusable. It should also only occur when connected to your home network.

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PaulNickson
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Re: tv control app

It does make it unusable. If I ‘switch’ away to another app on my iPad it sometimes ‘has to’ reconnect. If I let the iPad go to sleep it definitely has to reconnect. Each time it’s the same 40 secs. That sounds like unusable to me.
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Forum Team (Retired) Ben_N
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Re: tv control app

Hi PaulNickson,

 

Sorry to hear this. 

 

How are things looking at the moment?

 

Thanks

Ben_N

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Superuser
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Message 7 of 19
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Re: tv control app

Unfortunately, @Ben_N, the answer to your question will always be ‘the same as before’ until this problem is investigated and fixed.

Slow connection to the Virgin TV Control app while on the home network was introduced co-incident with V6 software level 5.7.6.RC20 and is still present on the current release, 5.8.1.RC11.

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Forum Team (Retired) Ben_N
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Re: tv control app

I will get this fed back for you. 

 

As soon as I have any further info, I'll let you know. 

 

Thanks

Ben_N

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PaulNickson
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Re: tv control app

As Ernie_C says, it will remain the same until the s/w is made to be properly compatible with the V6.

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PaulNickson
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Message 10 of 19
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Re: tv control app

Aaannnd we’re back to *crickets*.
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