program guide does not display program info just not available

[jpheapy]

the program guide from tivo box displays all channels and the play as normal but since the last update the program information is not displayed it just says Not available i have restarted the tivo box as well as the broadband router, I have also updated the channel list, none of this has made a difference it still just says NOT Available.

can you explain why and what the fix might be

[paul_u]

Hi

I can help you out with this..

Is your ondemand working?

Thanks P

[jpheapy]

Hi paul

Yes it is and programs record correctly as well

thanks

[paul_u]

Ok. can you press home button, help & settings, then settings, then network, Then select "connect to virgin media services"

Let that run through and get back to me with the outcome?

Thanks P

[jpheapy]

Hi paul

it went through different stages until it got to getting infoand the displayed connection interrupted

N11

[SK70]

hI Paul 

Sorry to jump in but there are various posts  on this same issue - will it be the same for all

Just run the connect to Virgin Media Service and it comes back with network connection unsuccessful - 'getting info - (connection interrupted)

And same code N11

regards

[MrsEmm]

There are several other threads dealing with this.  I have same issue.  Apparently it is a national outage.

[Craig_w4128]

Hi

There is currently a national outage and the network team are working on a fix as we speak

Thanks

Craig

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