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Takethatfan0513
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Message 11 of 18
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Re: pixelisation

Yeah I'm in harlow Essex and this is happening here,this has been going on for weeks,and on all the channels.when are virgin going to fix this as we are paying for TV services you cant watch!!!.

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mike706
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Message 12 of 18
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Re: pixelisation

I'm in Dundee and it only happens on HD channels
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Message 13 of 18
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Re: pixelisation

Hi Takethatfan0513,

 

Thanks for your post and a warm welcome to our Community Forums!

 

Sorry to see you're also having issues with the picture on HD channels.

 

Have you ran any diagnostics at home such as rebooting the set top box as well as checking the cables? Have you also been able to use a different HDMI socket on the TV to see if this clears the issue at all?

 

Could you also confirm if the picture is playing up on a different source, such as DTV or DVD? 

 

It may also be worth checking our service status checker to see if we recognise any issue in the local area

 

David_Bn

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Message 14 of 18
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Re: pixelisation

Hi mike706,

 

Has the engineer visited your property yet?

 

If so, has this issue now been resolved?

 

David_Bn

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mike706
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Message 15 of 18
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Re: pixelisation

Hello David, yes I have tried all things as per tech dept instructions, engineers have been in the past and all said that it's a network issue however when it happens and I contact the tech dept they don't listen to what i'm saying and just want me to go through all their checks again, engineer coming this afternoon but he will say it's a network issue, because my neighbour is getting the same problem. I've already made a complaint but no better. If the issue has not improved by the next bill date I'm leaving virgin

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Message 16 of 18
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Re: pixelisation

Thanks for the response mike706,

 

Let's see how the technician does with this and if you still do need further assistance we'll look into this for you

 

Keep us posted!

 

David_Bn

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mike706
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Message 17 of 18
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Re: pixelisation

Engineer called and it seems that is a Dundee problem. No fault with my equipment. It's a transmission problem, so we'll see how long it takes them to fix it

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Message 18 of 18
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Re: pixelisation

Thanks for getting back to us Mike.

 

Hopefully we can resolve the issue we have in Dundee for you as soon as possible.

 

Thanks you for your patience and understanding on this matter

 

David_Bn

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