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theobrien
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channels and recordings freezing

Sky news disappears intermittently; reappears after box re-set; box re-set 7 times in 2 days; recording on itv3 frozen; won't restart or allow change to different recording or return to live tv; box restarts after 5-10 minutes on live tv; this quality of service at over £30 per month?

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Re: channels and recordings freezing

Hi theobrien,

 

Welcome to the Community!

 

I'm sorry to hear you're having trouble with your box.

 

I've checked out your equipment and you seem to have a very old box. I'd like to send a technician to replace it for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon

 

Josh


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