since joining virgin I have not been able to use catch up, phone 4/5 times tests done even had engineer in but not one seems to be fixing my problem on xl package, and virgin have texted me saying they know about others having same problem and will up date , but that never happens, can anyone help??
Hi, I have no error codes, never had any. I have spoken to customer service 4 or 5 times all repeating the same things , tests, resets etc and they even sent an engineer who told me it was a problem with the service not my equipment. I can watch and record programs no problems, but try and use catch up I cant. Some channels say part of your subscription but most say I need to up grade. I am on xl full house tv, 200 vivid broadband and phone line and I believe catch up is a part of my package. I have also had a text from Virgin media telling me that they are aware of customers having issues and will keep me updated on it, which as usual did not happen.