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Scubarick
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Message 1 of 22
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catch up and on demand temporarily unavailable

Catch up and on demand not working there is a notice temporarily unavailable but has been like this for a week

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Forum Team (Retired) Rose_B
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Message 2 of 22
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Re: catch up and on demand temporarily unavailable

Hi Scubarick,

 

Thanks for posting.

 

How have things been since your post?

 

I have sent a signal down to the box so please reboot when you can and let me know if there's any problems.

 

Speak soon

Rose
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Scubarick
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Message 3 of 22
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Re: catch up and on demand temporarily unavailable

Hi I have re-booted and all is fixed

Thanks 

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simonb
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Message 4 of 22
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Re: catch up and on demand temporarily unavailable

can you send signal to my new box pleaase

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anjago
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Message 5 of 22
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Re: catch up and on demand temporarily unavailable

Send to me too please

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Forum Team (Retired) Rose_B
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Message 6 of 22
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Re: catch up and on demand temporarily unavailable

HI simonb and anjago,

 

Thanks for posting.

 

Can I confirm if you're still unable to access the On Demand due to the unavailable error?

 

Have you tried to reboot your Virgin box by the mains?

 

Hope to hear from you both soon

Rose
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simonb
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Message 7 of 22
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Re: catch up and on demand temporarily unavailable

working now thanks

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Icarus60
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Message 8 of 22
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Re: catch up and on demand temporarily unavailable

Can you send a signal to my box too. I’ve try rebooting at the plug and still no catch up or on demand

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Forum Team (Retired) Rebecca_G
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Message 9 of 22
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Re: catch up and on demand temporarily unavailable

Hi Icarus60, 

 

Thanks for posting, I'm really sorry you haven't got access to Catch Up and On Demand at the moment. 

I've located your account and tried to run some diagnostics on the box but it's currently showing offline. Are you getting the temporarily unavailable message with no error code? 

So that we can run some diagnostics, could you reboot the box and let me know once you've done this? I'll run some further checks for you then. 

Speak soon 

Rebecca 


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Icarus60
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Message 10 of 22
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Re: catch up and on demand temporarily unavailable

It's started working now, thanks
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