Menu
Reply
  • 4
  • 0
  • 0
Andrewballard
Settling in
1,702 Views
Message 1 of 7
Flag for a moderator

c219 error

I have a new TiVo box

carried out the install and set up to use the wifi, so no ethernet cable connected

(our media box is too far away)

so downloaded the latest software and then get stuck with network error C219

and cannot get any further or even back

waiting for an engineer tomorrow but any suggestions please

0 Kudos
Reply
  • 15.96K
  • 1.66K
  • 3.62K
Very Insightful Person
Very Insightful Person
1,696 Views
Message 2 of 7
Flag for a moderator

Re: c219 error

Are you a new customer or an existing customer replacing a previous TV box with a V6?

Do you have the V6 connected to the cable co-ax?

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

  • 4
  • 0
  • 0
Andrewballard
Settling in
1,694 Views
Message 3 of 7
Flag for a moderator

Re: c219 error

it is a new box, not replacing anything existing

i have the box connected via wifi to media hub but no coax

0 Kudos
Reply
  • 26.25K
  • 1.12K
  • 4.33K
Very Insightful Person
Very Insightful Person
1,692 Views
Message 4 of 7
Flag for a moderator

Re: c219 error

you need to conenct it to the coax. All VM boxes require a connection to the VM network by coax

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
  • 4
  • 0
  • 0
Andrewballard
Settling in
1,687 Views
Message 5 of 7
Flag for a moderator

Re: c219 error

Ah, thanks

assumed it would work without, like apple tv

my hub is 25m away so that may be a problem 😞

 

0 Kudos
Reply
  • 26.25K
  • 1.12K
  • 4.33K
Very Insightful Person
Very Insightful Person
1,684 Views
Message 6 of 7
Flag for a moderator
Helpful Answer

Re: c219 error

no the channels are sent down the Coax its not IP based.
you'll need a manned install if you need a new coax point installing

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
  • 4
  • 0
  • 0
Andrewballard
Settling in
1,682 Views
Message 7 of 7
Flag for a moderator

Re: c219 error

Many thanks for your help

0 Kudos
Reply