Welcome to the Virgin Media Community!

The best place to search for help and tips on how to get the most from our services.

cancel
Showing results for 
Search instead for 
Did you mean: 
707634members
3415693posts

Community Activity

Unable to create a separate app password

Hi. My wife has just got an iPhone. We are trying to set up her virginmedia email on it, which she has been using for a long time. I have read the help section on the VM  website about generating a separate app password to do this. However! We share ...

Lag spikes - BQM sawtooth

Hello.Since the beginning of installation we've been experiencing lag spikes (from ~22ms to ~300ms).They occur everyday.Lag spikes hit us at the same time most of the times, however sometimes they affect just one of the PC.We're both using PCs, conne...

ppozniak_0-1709839338385.png
ppozniak by Joining in
  • 239 Views
  • 5 replies
  • 0 kudos

Resolved! Virgin sim scam

Over the last couple of months mycare O2 have been demanding money for a mobile account I do not recognise.  I owe, apparently, £56.  I called them and after a lot of investigation by a  very patient guy at the other end, turned out that it was for a...

greekgod by Joining in
  • 1887 Views
  • 19 replies
  • 0 kudos

Porting VM landline number while in contract

I'm in contract with a broadband/TV/phone deal.I want to sign up to another VOIP phone service and port my number over to it, without disturbing the other services.  This is not with the intention of reducing the cost, I just want to change the phone...

jpeg1 by Alessandro Volta
  • 36 Views
  • 3 replies
  • 0 kudos

Virgin price rise

Got a letter to say price is rising in april so i rang and was told my bill from £25.50 will go up to £55 so was misinformed firstly as was also told 18 month contract when the price hike happens i wont be affected and was informed whilst in contract...

TV ethernet connection query

So my engineer fitted an ethernet connection between the Hub and the Virgin TV Box.Does this mean I don't need to connect the tv to the router directly with another ethernet cable? I can just plug in my HDMI cable or do I need a 2nd ethernet cable to...

Sasuke92 by Joining in
  • 154 Views
  • 6 replies
  • 0 kudos

Speed hasn’t doubled?

Hey so a while back I switched over to virgin media after being an o2 customer for a long while now and they said that after 14 days (switched back in February) and still nothing? alongside this I’m getting no more then 70mbs on my laptop where there...

Luka_ by Just joined
  • 102 Views
  • 4 replies
  • 0 kudos

Latest from our Blog

Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

21 Comments

Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

1 Comments