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mg4057
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Voicemail "temporarily unavailable"

Hi. I am not currently in the UK ... i tried to pick up my UK virgin mobile voicemail from abroad but keyed in the wrong PIN. It now says voicemail is temporarily unavailable. I know what my PIN is. Do I just need to wait a while (how long?) or do I need to do something else to pick up my voicemails? 

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michaeldavis
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Re: Voicemail "temporarily unavailable"

Wrong forum
You need either the Virgin Phone or Virgin Mobile boards
The help pages in respect to voicemail do say "If you get stuck along the way, just text us your problem for free on 07533 016 422 ^ and one of our team will be happy to help during our opening times 8am - 10pm, 7 days a week."



You can't learn anything from a mistake until you admit that you've made it.
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Forum Team
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Re: Voicemail "temporarily unavailable"

Hi mg4057,

Thanks for your first post and welcome to our forums page. 

Very sorry to hear you are having trouble with your voicemail. 

In order to access this again, we would need to reset your voicemail PIN. Ideally we would want to do this whilst in the UK as we can't guarantee this will work if you are outside the UK. 

You can text our customer service team on 07533016422 they will be more that happy to help.

Thanks

Lindsey_C

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