Menu
Reply
  • 4
  • 0
  • 0
Anivrag
Joining in
285 Views
Message 1 of 5
Flag for a moderator

V6 Error

Can anyone help please? 1 of my 2 V6 boxes has been off for over 30 days as I have been decorating my bedrooms. I have plugged it all back in but it keeps getting stuck at 33% when loading channel information and I am unable to get it working again. Thanks in advance 

0 Kudos
Reply
  • 13.93K
  • 1.48K
  • 2.98K
Very Insightful Person
Very Insightful Person
278 Views
Message 2 of 5
Flag for a moderator

Re: V6 Error

A stall at 33% is the point where the box normally scans for TV channels. Is the coax cable connected correctly?

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Anivrag
Joining in
270 Views
Message 3 of 5
Flag for a moderator

Re: V6 Error

Yes all plugged in correctly double checked and re-booted etc.

Each time it attempts to load it stops at the 33% then gives me this message;

 

‘Unable to aquire channel info (S102)’

0 Kudos
Reply
  • 8.68K
  • 890
  • 1.35K
jbrennand
Alessandro Volta
254 Views
Message 4 of 5
Flag for a moderator

Re: V6 Error

I seem to remember a similar thing happened when my upstairs box hadnt been used for ~ a month - I called it in and they said something about it getting deactivated if it doesnt connect to the network for that length of time. They sent a signal and all was well after a reboot. Not sure if yours is the same issue but worth calling it in.

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
  • 979
  • 46
  • 87
Forum Team (Retired) Tom_S
Forum Team (Retired)
220 Views
Message 5 of 5
Flag for a moderator

Re: V6 Error

Hi Anivrag,

 

I am sorry to hear you're experiencing issues getting the V6 to start up, were you able to follow jbrennand's advice or are you still currently experiencing the issue?

 

Thanks,

Tom_S

0 Kudos
Reply