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justin319571
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Upgraded tv package when can I watch?

I upgraded my TV package tonight and the channels are still greyed out even though I have a verification email? Any ideas? Reboot? Refresh? Help! 

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michaeldavis
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Re: Upgraded tv package when can I watch?

It can take up to 24 hours for changes to show, but this is rare.

It may be an idea to switch off the power to your box wait 30 seconds and then power it back on, as even if you phone up they always suggest this as a first step.



You can't learn anything from a mistake until you admit that you've made it.
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Forum Team
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Re: Upgraded tv package when can I watch?

Hi justin319571

Thanks for your post regarding the upgrade.

How are things looking now, Did the extra channels come on withing the 24 hours?

They should definitely be on now

If you need anything else, please let me know 

Regards 

Gareth_L Forums Team 

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