I received my upgrade letter today... tried to do it online and got the error message... can't call in as I cannot find my password (which I appreciate is totally my fault)... can anyone help me progress the upgrade?
It can take up to a week for someone from virgin media to reply
Sorry to hear you're getting the error message on the website. We're aware there have been issues with the site, could you check again to see if it'll work for you now?
If not, give our team a call, appreciate you don't remember your password, but there are security questions we can ask over the phone in order to identify you and get that ordered 🙂
If you need any further help, just shout.
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Thank you for the replies. I have tried the website again and it still won’t work so I will call.
thank you again